I have attached a file on Language Processing, as presented by Terry Rose at a recent meeting of the Deming SIG at the CQI. The approach was developed by Shoji Sheba.
Language Processing is intended to make sense of the kind of data you have in the word photographs. So the PDF is worth a look. It looks like some of the same process will happen anyway.
Whoops, attachments not supported in Firefox. Microsoft, what a wonderful organisation...